Intergenerational conflict is a term probably many small business owners as well as those in sales management have never considered within their organizations.? Employees sometimes don?t get along and that is part of the workplace and has been for decades. Yet, today with four unique generations in the workforce and a fifth one just looming on the horizon, intergenerational conflict will become more and more evident.
Yesterday I attended a Lunch and Learn sponsored by Express Pros of Northwest Indiana entitled the Faces of Change in the workplace. This learning experience centered around a video produced by Express Pros.
One key point within this learning event was a recent survey conducted by the Society for Human Resource Management (SHRM) where 72% of those who responded indicated intergenerational conflict was an issue within their organization.
Since human beings still are not telepathic, most conflict be it in the workplace, the family or just in society happens because of communication.? ?Someone communicates either verbally or non-verbally her or his dislike of a situation to a person. The by product of this expressed dislike is conflict.
Conflict can be very damaging to any organizational in that it impedes performance and may even lead to a negative work environment.? This type of workplace is very costly as it usually has higher than average employee turnover to even law suits.
Emotional intelligence bridges conflict and especially intergenerational conflict. Individuals who recognize, understand and the manage the emotions of others while also recognizing, understanding and managing their own emotions have a greater opportunity to avoid conflict in most situations.
Emotional intelligence is viewed as a positive leadership skill.? When this intelligence works with the different communication styles (DISC) as suggested by the work of William Marston, then intergenerational conflict is dramatically reduced. Small Business Coaching Tip: Daniel Goleman?s book Working with Emotional Intelligence is a must read for small business owners, those in sales management and any professional in today?s workplace.
With the workplace changing and good help being hard to find and keep, possibly now is the time to look at developing the emotional intelligence of your employees and even yourself. This may be one of the best investments you ever made.
Leanne Hoagland-Smith is a certified DISC, Emotional Intelligence, Attribute Index consultant and can support you in your efforts to assess and then develop your employees to be better. She can be reached at 219.759.5601 Chicago, CST.
P.S. The DISC tool is also great to better understand the buying behaviors of your prospects and then from that information match those buying behaviors to your selling style.? Join others on Thursday, Nov. 1, 2012 from 12-12:30pm Chicago CST for a FREE webinar ?If you are telling, you ain?t selling.? Learn more about this webinar series of ?60 Minutes of Good Content into 30 Minutes of Great Content ??
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